A lightweight operating system for clinic queues — walk-in driven, receptionist-controlled, and real-time. No app install for patients. No technical training for staff. Thirty-day free trial.
Walk into any small clinic. There's a paper token book at the front desk. Patients crowd the waiting room with no idea how long they'll wait. The receptionist is managing everything manually — tokens, payments, doctor status — all at once, all on paper.
Every competitor in this space has built for hospitals or generic service businesses. CarePro is built only for clinics — for exactly this situation.
Every role sees exactly what they need — nothing more. No login required for patients. No training required for receptionists.
Sets up the clinic, adds doctors, configures working hours and fees, manages the subscription, and views all analytics.
The power user. Runs the live queue dashboard — generates tokens, controls queue flow, manages doctor status, tracks payments, sends notifications.
Sees only their own queue. Calls the next patient, marks consultation complete, writes prescription notes, views patient reports and history.
Accesses the system via a mobile web link — QR scan, WhatsApp, or SMS. OTP login only. Sees live queue position, wait time, can upload reports and cancel.
A dedicated waiting room display. Unique URL, no login, auto-refreshes. Shows the current token being served and the next few in queue.
Every screen — receptionist dashboard, doctor view, patient phone, waiting room TV — updates instantly when anything changes. No manual refresh. No polling. WebSocket all the way.
Walk-in: receptionist generates a token at the desk. Remote: patient books via WhatsApp link, QR code, or SMS before leaving home. Token format: date + sequence number.
WhatsApp message sent instantly with token number, queue position, and estimated wait time. SMS fallback if WhatsApp is unavailable. English and Tamil.
Receptionist controls the queue — Next, Skip, Delay, Emergency. Every action updates all screens in real time. Patient's phone updates automatically.
Doctor marks consultation complete, adds prescription notes. Payment marked at reception. Visit logged to patient history. Day summary available at any time.
Three-column layout — Waiting, In Consultation, Done. All doctors visible simultaneously. Full queue control from one screen.
Wait time calculated from a rolling average of actual consultation durations — not a fixed guess. Updates throughout the day.
Automated messages at every milestone — token confirmed, approaching turn, being called. Manual notifications for custom updates. English and Tamil.
Each doctor has an independent queue. Receptionist sees all simultaneously. Tokens can be moved between doctors if needed.
Morning and evening shifts handled independently. Separate queues per shift. Token numbers reset cleanly between shifts.
Track who has paid and how much — per token, per doctor, per day. End-of-day summary with totals. Not a billing system — a tracking tool.
Doctors write lightweight prescription notes per consultation. Full visit history accessible per patient. Report uploads from patient's phone.
Receptionist dashboard has basic offline mode — tokens can still be generated when connectivity drops. Syncs automatically on reconnect.
Daily and range views — tokens issued, consultations completed, average wait time, revenue collected. Operational data, not clinical.
SaaS subscription. Monthly billing. Cancel any time. Every plan includes a 30-day free trial — no credit card required to start.
All plans include a 30-day free trial. Payments via Razorpay — UPI, card, and net banking. GST invoice auto-generated for every payment.